Bane Consulting Services Blog

The landscape of enterprise artificial intelligence is shifting fast, and nowhere is this more evident than in the competition for workplace mindshare between Microsoft Co-pilot AI and ChatGPT. Despite Microsoft securing large corporate deals with Co-pilot, a growing number of businesses are discovering a gap between purchasing the technology and actually seeing it put to good use.

As artificial intelligence continues to shape the future of business, many companies are racing to implement cutting-edge technology in customer-facing roles. While automation can boost efficiency and lower costs, a recent high-profile incident reminds us that AI customer service failures come with significant risks—ones that every business leader should weigh before phasing out human support teams.

Yet, how can budding enterprises stand out amidst fierce competition? One surprising answer lies in imitation.